OUR MISSION
WELCOMING
Our brand is delivered by our people. Being safe and reliability is the foundation for a memorable client experience, and when we, at Silver Hair In Home Care, create a welcoming environment, being aware and attentive at all times, we make safety and comfort a priority. When we work together, we elevate the experience to strive and exceed their expectations through teamwork and delighting in unexpected ways.
Our clients know we care when we connect on a personal level, always leading with empathy and kindness.
CARING
Listening closely to our clients, our team works towards engaging in conversation, being sensitive and tailoring the approach, paying attention and being patient, respecting needs and acting with urgency and always focusing on the client! Personal connection always sets the mood. It makes a big difference to the overall experience of having a caretaker in their home.
MOMENTS THAT DELIGHT
There are so many opportunities to connect with our highly valued clients through moments that delight, such as, creating personalized art, baking, or planting flowers. Whether it's taking moments to listen, or creating a calming environment, guidance to reduce stress is our focus. It shows that we care and that we can be trusted, which then leads to our final opportunity to deliver a lasting impression of trust and reliability to our clients.
gaining your trust
The best way for us to learn how to make improvements and keep climbing is to ask our clients what they thought about their experience with the care specialist assigned. We ask them to fill out a survey, allowing us to seek and act upon feedback!